Customer Service Policy

All customer service staff always adhere to polite, patient and professional service attitude, respond to all kinds of shopping consultation, order questions and after-sales demands raised by customers in a timely manner, and try our best to solve customer shopping doubts efficiently.

Customers can consult all product related content including product size, material detail, style design and applicable scenarios before placing orders. Our service team will provide accurate and detailed product introduction to help customers make suitable purchase choices.

If customers have doubts about order processing progress, packing status and logistics delivery situation, they can contact customer service team at any time. We will timely check relevant order progress and feed back accurate latest information to customers.

For product quality problems, delivery errors, goods missing and other after-sales abnormal situations encountered by customers after receiving goods, we will follow standardized after-sales process to coordinate and solve problems as soon as possible, and fully protect legitimate shopping rights and interests of customers.

We advocate equal and respectful two-way communication with every customer, refuse perfunctory reply and cold service attitude. We listen patiently to customer feedback and reasonable suggestions, and continuously optimize overall shopping service experience.

Our customer service is mainly responsible for platform commodity shopping related business consulting and problem solving. We do not provide irrelevant life service consulting and non-platform business problem handling services.